Frequently Asked Questions
Support our mission through every purchase.
Where do the proceeds from my purchase go?
All net proceeds from the 9/11 Memorial Museum Store directly support the National September 11 Memorial & Museum, helping to sustain the memorial and preserve the history of the events of 9/11.
What is your return policy for commemorative items?
We accept returns within 30 days of purchase for a full refund, provided the items are in their original condition. Please note that certain limited-edition or personalized items may be final sale.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days within the United States. Expedited shipping options are available at checkout for more urgent delivery needs.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at the time of checkout.
Are the products sold online the same as those in the physical Museum Store?
While we offer a wide selection of our most popular commemorative items online, some exclusive items may only be available at our physical location in New York City.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package's progress.